About the journal
Work leaves traces.
Process Palimpsest studies how companies shape, revise, and live with the systems that move work from request to result.
Most firms have two versions of every process. One appears in guides, charts, and software. The other lives in inboxes, side notes, quick calls, and the judgment of people doing the work. We write about the space between them.
Our focus is practical: process mapping, handoffs, queues, service design, useful measures, automation, and change that teams can sustain. Each field note aims to make one part of work easier to see and easier to change.
Why the name?
A palimpsest is a page used more than once, with parts of the old writing still visible under the new. Business processes work in much the same way. New tools sit on old rules. New teams inherit old choices. A sound redesign reads those layers before it adds another one.
Our rule of thumb
Observe before you standardize. Trace the full path before you speed up one task. Treat workarounds as clues. Test a small change, measure the result, and redraw the map.